Plateworks
Support
Frequently Asked Questions
How do I connect my child's iPad?
Set up PlateWorks on your iPhone first. Then install PlateWorks on the iPad and enter the family code shown in Settings on your iPhone. One family code connects one parent iPhone and one iPad.
How much does PlateWorks cost?
PlateWorks is free for 14 days. After that it's $7.99 a month or $64.99 a year in the US, and it renews automatically until you cancel. The App Store shows prices for other countries.
Does the iPad need its own subscription?
No. The subscription is on the parent's iPhone and covers the iPad too. Your child never sees prices or purchase buttons.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions, then PlateWorks. Cancel at least 24 hours before it renews. Deleting the app doesn't cancel your subscription.
What if a food I need isn't there?
PlateWorks has 300+ foods, and the library keeps growing. If a food you need is missing, email contact@plateworks.app with the subject FOOD LIBRARY and we'll add it in a future update.
Can I have more than one child or parent profile?
Not yet. Right now each family has one child and one parent iPhone. More children and a second parent are on our list.
I got a new phone. How do I get back to my family?
Set up your new iPhone from your iCloud backup, or transfer everything from your old phone, then install PlateWorks. It reconnects to your family on its own, with your menus, kitchen and plate history. To get your subscription back, open Settings in PlateWorks and tap Restore purchases.
Can I turn off reminders?
Yes. In PlateWorks, open Settings and turn off the daily menu reminder. To turn off all PlateWorks notifications, open your iPhone's Settings, then Notifications, then PlateWorks.
What does "Reset child setup" do?
It clears your child's name, saved menus, kitchen and plate history on this phone, and takes you back to the start of setup. It can't be undone.
Where are my plate notes saved?
Notes you add to a plate stay on your phone, and we never see them. Deleting PlateWorks from your iPhone erases them.
How do I delete our data?
In PlateWorks, open Settings and tap Delete family and data at the bottom. It removes your menus, plates, history and your child's name from PlateWorks for everyone in your family, and it can't be undone. Deleting the app alone doesn't delete this data, and neither one cancels your subscription.
We were in the pilot. What happens to our plate history?
We'll ask whether you want it moved to the App Store app. If you don't, we delete it.
Need help with PlateWorks?
For questions, technical issues, or assistance with PlateWorks, please email us at contact@plateworks.app. Or text us at 415-595-8624.